Closed captioning provides a critical link to news, entertainment and information for individuals who are deaf or hard-of-hearing. For individuals whose native language is not English, the English language closed captions improve comprehension and fluency. WCOV-TV gladly complies with FCC guidelines regarding closed captioning so that all of our viewers can benefit from and enjoy access to WCOV Fox 20 programs. If you experience a problem relating to closed captioning while viewing WCOV Fox 20, please contact us using the information provided below.

 

To help us resolve your problem and get back in touch with you, please provide the following information:

• name
• address
• phone, videophone, TTY number, email information, or other means of contact
• the date and time you experienced the captioning problem
• the name of the program or show with the captioning problem
• a detailed description of the captioning problem

If there is an immediate closed caption complaint contact us at:
Master Control Phone: 334-323-5578
Fax Number: 334-288-5414
Email: Mike@wcov.com; Paul@wcov.com

 

For non-urgent closed caption concerns contact us at:
Mike Hunsberger
Chief Engineer
Phone: 334-288-7020
Fax: 334-288-5414
Email: Mike@wcov.com  
Address: WCOV-TV, One WCOV Ave, Montgomery, AL 36111

 

If we do not resolve your complaint satisfactorily, you may contact the FCC directly using the following contact information:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554
Email: fccinfo@fcc.gov
Fax: 1-866-418-0232